Are you a gone-away customer?

Our framework for the management of ‘gone-away’ customers in the life and pensions market is designed to help firms operating in the life and long-term savings market to better identify, trace, verify and manage those customers with whom they have lost contact to assist them in re-engaging with such customers in a timely manner. 

Customers can visit the government’s pension tracing service, our Register of Consolidations or check old paperwork for more information on who your pension provider was from previous jobs.